Training & Development

Supervisory Certificate Program

The Supervisory Certificate Program (SCP) is designed to give staff professional training in the key areas of leadership competencies, policies and procedures, and people skills. In this series of courses new supervisors learn a basic set of supervisory skills and tools. For the experienced supervisor, the program expands skills enabling the veteran supervisor to improve existing skills and acquire new ones demanded by an increasingly diverse workforce and changing workplace. Participants develop supervision skills including leadership, employee selection and evaluation, diversity, conflict management, communication skills, delegation, team building and change. Additionally, six of the Supervisory Certificate Program courses are taught by SBCC faculty, and most of those courses will carry 0.5 units of community college credit.

The Supervisory Certificate Program is strongly supported by the UCSB administration. Human Resources-Employment recognizes this supervisory training program as equivalent to one year of supervisory experience in assessing an applicant's qualifications for a position that requires supervision. Those who complete all of the courses in the Supervisory Certificate Program as well as submit the SCP Application for Candidacy will earn the SCP Certificate of Completion.  The Chancellor formally awards the SCP Certificates of Completion During Staff Appreciation Week each year.

To submit the SCP Application for Candidacy, please visit the UC Learning Center and type "Application for Candidacy" in the search box. There is no form to fill out; just register and submit your recharge information for the $40 application fee.  Registration must be completed by February 1 of the year in which the candidate would like to formally receive the Certificate. 

Please see the HR Training Schedule for dates and times of current class offerings.  To register, visit the UC Learning Center website.




Course Title




Building Strength Through Diversity




Career Management:
Choices That Make a Difference




Classification Workshop




Coaching for Improved Work Performance (Formerly Conducting Effective Performance Evaluations)




Dealing with Organizational Change




Disability Management for Supervisors




Employee Hiring Process




Employee Relations Solutions:
Help for Supervisors and Managers




Leadership Skills




Making Teams Work




Powerful Presentations




Preventing and Responding to Violence in the Workplace




Sexual Harassment Prevention




Supervisor Institute




Writing at Work I




Total number of hours and cost for required courses


Course Descriptions

Building Strength Through Diversity (0.5 unit)

In this course, participants will gain an understanding of the elements and dimensions of culture to meet the challenges and integrate the strengths of cultural differences in the workplace. In addition, participants will learn about working with cross-generational teams, given today's four-generational society.

By the end of this course, participants will be able to:

o Describe one's own biases, assumptions and stereotypes.

o List the elements and dimensions of culture.

o Describe how cultural norms evolve.

o Distinguish between "culture" and the many elements that contribute to it.

o Define each of the four generations and their workplace characteristics.

o Identify each generation's value system and how this affects behavior in the workplace.

o Understand sources of generational conflict and how to minimize it.

o Appreciate and gain respect for cultural and generational differences.


Career Management: Choices That Make a Difference

How can a supervisor effectively support the career development of an employee? What can you do to manage your own career? In this course, learn about the changing world of work and careers. Explore methods of self-assessment, targeting the right job, creating opportunities, writing resumes and interviewing. A panel of supervisors will discuss the progress of their careers and what they look for when filling a position.

Classification Workshop

This course examines campus classification and compensation programs, policies and procedures. Via lecture, discussion and group exercises, this workshop will show how to best utilize the system. Discussions will include a review of policies and procedures for writing and updating job descriptions, requesting job classification reviews and structuring positions.

Coaching for Improved Work Performance (0.5 unit)

Successful supervisors have, by a combination of experience, skill, training and practice, developed strategies and methods to get the best out of themselves and their employees.  Learn proven coaching techniques to solve workplace problems, improve performance and motivate employees. 

Conducting Effective Performance Evaluations

Well-conducted evaluations do make a difference. They can improve performance, increase productivity, and be satisfying to both the manager and the employee. This seminar addresses Staff Personnel policies and forms. Employee motivation, coaching, counseling, effective communication skills, goal setting, and job standards will be covered. The afternoon session will focus on conducting effective oral and written evaluations, as well as discussion of the administration of merit programs (Coming soon: A new performance management training program).

Dealing with Organizational Change (0.5 unit)

Participants enhance their ability to deal positively and effectively with organizational change. Understanding the change cycle allows participants to utilize their inner resources to manage each stage.

Course Objectives: At the end of the course, the participant will be able to:

o Describe the cycles of change and how one is personally affected

o Describe orally and/or in writing the principles of response vs. reaction

o Describe the positive aspects of change

o Demonstrate through exercises and apply strategies on the job to overcome roadblocks to change

o Demonstrate through exercises how different personality types respond to change

o Apply personal strategies on the job to sensibly deal with organizational change

o Complete an individual action plan for dealing with organizational change

o List common mistakes in dealing with change and describe how to eliminate them

Disability Management for Supervisors

This course promotes understanding of the Americans with Disabilities Act of 1992. Some disabilities are physically apparent, but many are unseen. Managing an employee with a disability requires knowledge and understanding of the ADA. Beyond UCSB's compliance with federal law, lie issues of managing the disabled employee's success and identifying possible accommodations. Hiring, managing and effectively communicating with a disabled employee is a skill which will benefit all managers and supervisors.

Employee Hiring Process

Designed to take the mystery out of staff selection, this workshop will provide an overview of the new on-line hiring procedures and policies of Human Resources. Participants will learn to manage the selection process, develop job-related criteria and conduct effective interviews. Topics include posting, preparation and completion of vacancy and evaluation/selection forms, advertising, outreach strategies, "do's and don'ts" of interviewing, search committee guidelines and affirmative action.

The course will provide managers and supervisors with sound practical guidance on how to use the current hiring policies, selection guidelines, and interviewing methods to increase diversity of the applicant pools. New supervisors and individuals that work specifically with hiring are especially encouraged to attend. This two-part class will include a detailed overview of OACIS, UCSB's new Online Application and Classification Information System.

Employee Relations Solutions: Help for Supervisors & Managers

Jack is consistently late for work. Jill has an attitude problem. Joe just can't get the job done on time. And...everyone else is watching what you're doing to resolve these problems.
Dealing with employee problems is one of the most difficult parts of a supervisor's or manager's job. Learn to address performance issues legally and effectively. Get the knowledge and skills you need to identify and resolve the BIG 3 problems: performance, attendance and conduct. Learn the differences between corrective actions and progressive discipline.

o Using case studies and personal experiences you will explore these topics:

o University policy and collective bargaining agreement provisions

o Employee rights

o Performance and attendance problems

o Personality and attitude problems

o Misconduct

o Probationary and casual employee issues

o Drugs and alcohol

o Medical separations/layoffs

o Reductions in time

o Campus Resources, including ASAP

This course is a must for anyone who supervises or managers others.

Leadership Skills (0.5 unit)

There is a big difference between managing people and truly leading people. This course helps participants define and learn how to develop the skills and mindset to become a more powerful and influential leader.

Topics covered will include:

o What defines a leader

o How do leaders stay motivated

o How to develop your leadership skills

o Ethical leadership

o How leaders develop and use power

o Different leadership styles

o Characteristics of great leaders

o How to influence those around you

o What is empowerment and how leaders can empower others

Making Teams Work (0.5 unit)

A course designed for those persons that work with others in the course of their job, and can benefit from the skills and understanding to help make their group work together as a team.

Topics covered will include:

o Factors that lead to a well-functioning team

o The four predictable stages of team development – do not panic, they are normal!

o What you can do in each stage to help move it forward to a higher functioning level

o Steps you can take or suggest as a team member to help you team function better

o How to deal with difficult team members

o How to develop ground rules, team structure and guidelines

o The key to effective team meetings

o What to do when the team is not functioning well.

Powerful Presentations (0.5 unit)

Designed for employees who want to enhance their presentation skills and to use visuals and handouts effectively.

At the end of this course, the participant will be able to:

o Apply techniques in exercises and on the job for managing presentation stress

o Describe orally and/or in writing the use of visual aids and handouts

o Demonstrate in exercises the ability to develop and present a speech

o Deliver a group report on how to handle difficult questions and situations

o Complete an individual action plan to improve presentation style

o Develop and deliver oral presentation using visual aids.

o Describe and practice effective presentation strategies for use in particular situations

Sexual Harassment Prevention

This course examines sexual harassment and its underlying causes. Understand the UCSB Sexual Harassment policy and procedures. Learn how to effectively manage a situation, where to seek help, and how to report an incident.

Supervisor Institute (1.0 unit)

Participants establish supervisory skills and acquire techniques to enhance communications, motivate staff, lead meetings, delegate effectively, manage their time, provide coaching and facilitate change within an organization.

Topics covered will include:

o Characteristics of a successful supervisor

o Challenges and the multifaceted role of a supervisor

o Three styles of supervisory leadership

o Apply motivational strategies

o The Three R’s of Boundaries for handling Personal Problems

o Five dynamics of organizational communication

o Strategies for holding employees accountable

o Coaching skills

o Interpersonal communication skills for effective supervision.

o Feedback skills for giving a performance evaluation

o Tips for prioritizing tasks

o Time management essentials

o List techniques for handling touch situation/facilitating conflict with comfort

o Apply personal supervisor profiles in facilitation (using the Personality Puzzle Instrument)

Workplace Violence Prevention

In this workshop you will learn strategies and skills for dealing with disruptive and angry individuals. You will learn about warning signs, your personal characteristics that may interact with an aggressive person, why an attitude of confidence and respect is important, practical ways to reduce interpersonal tensions, how to maintain your safety and planning to prevent future incidents.

Writing at Work I

Writing can be easier and more effective! Brush up on the latest tips and techniques for using e-mail, overcoming "writer's block," writing in a rush, and using visual communication to make your documents attractive and easy to read. We will focus on everyday tasks such as e-mail, memos, letters, and reports, and how to apply practical editing skills to take your writing from adequate to excellent.