Training & Development

Management Development Series

The Management Development Series courses have managers and supervisors as their targeted audience and are generally stand-alone workshops on various special topics taught by subject-matter experts.

To view the course dates and times, to view the online course descriptions and to register, visit the UC Learning Center website.

Conflict Management

Conflict is the most difficult challenge faced by many managers. Supervisors often find themselves avoiding or overreacting to conflict because they do not have the skills to manage it. Yet conflict is normal because each of us is different. This course will explore why conflict happens, the role of emotions, skills to manage conflict, what to do in difficult cases and how to move on from conflict. Plenty of time will be given to applying practical skills. These topics will be addressed:

o Tools & skills for managing conflict and developing pragmatic solutions

o Reducing frustration and anger related to dealing with attitudes, differences,

power imbalances and damaged relationships

o Using the DiSC Profile to reduce interpersonal conflict & improve communication

o Taking a proactive, professional approach to prevention and resolution of conflict in a timely manner

This course will offer a wide variety of learning opportunities including: UC case studies; Round table discussions; Skills practice; DiSC Profile Assessment; Interaction with peers; Brief videos; Expert consultation; Expert lectures; Challenging exercises; Q&A

Emotional Intelligence for Great Leadership

o What tools should be in your playbook to be a better leader and use more of your influence?

o What skills will help you develop your confidence, develop your next level leaders and create high performing teams?

o How can you improve your communication and empathy?

This training will give managers and leaders the answers to these questions and the key competencies to be stars and develop stars on their teams. Emotional Intelligence (EI) research has demonstrated the key variable for success is Emotional Intelligence versus IQ and technical expertise. This training will give you the “how to skills” to raise EI.

Course content will include:

o The Emotional Intelligence Star Profile Self-Assessment TM

o Derailer Detector Self-Assessment TM

o Overview of EI, portrayed by key business leaders and politicians

o Best practices from Stars and Executive Coaches

Learning methodologies will include: Handouts; Experiential exercises; Lecture; Problem solving scenarios; Skills practice; Small group discussion; Homework

Employee Relations Solutions: Help for Supervisors & Managers

Jack is consistently late for work. Jill has an attitude problem. Joe just can't get the job done on time. And...everyone else is watching what you're doing to resolve these problems. Dealing with employee problems is one of the most difficult parts of a supervisor's or manager's job. Learn to address performance issues legally and effectively. Get the knowledge and skills you need to identify and resolve the BIG 3 problems: performance, attendance and conduct. Learn the differences between corrective actions and progressive discipline. Case studies and personal experiences will enrich the learning experience. This course is a must for anyone who supervises or manages others.

Leadership Practices

For organizations to be successful, managers must become leaders who can inspire, motivate, advance innovation, and collaborate to get extraordinary things done. This workshop offers a research based solution that will prepare participants to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity, and risks into rewards. It's about creating a climate in which people turn challenging opportunities into remarkable successes.

Program Topics - Based on the extensive research and writings of Jim Kouzes and Barry Posner, this program will explore the "Five Practices of Exemplary Leadership." They are:

o Model the Way—find your voice and set the example

o Inspire a Shared Vision—envision the future and enlist others

o Challenge the Process—search for opportunities and experiment and take risks

o Enable Others to Act—foster collaboration and strengthen others

o Encourage the Heart—recognize contributions and celebrate the values and victories

Managing Change

Understanding how to manage change has become a major focus for most leaders today. It is not change that people resist, it is the transition: the psychological process we go through to adapt to change. You will learn about the process of change and transition using the Change Curve Model.

This course is designed to help supervisors and managers identify and develop the skills that will make them more effective at leading change, whether change is one that they have chosen to initiate or they have been asked to implement. You will learn:

o Change is an ongoing process rather than an event

o An understanding of the four progressive phases of change

o The key emotional and attitudinal indicators of each phase

o To pinpoint your current stage in the transition process

o To identify productive and nonproductive change behaviors

o To develop a strategy to master change

You will leave with an action plan for facilitating and coaching the transition of any change you are dealing with in your organization.

Positive Politics

While negative politics involves getting things done at the expense of others and being willing to win while others lose, positive politics is the ability to influence opinions and obtain resources to get things done - without alienating others, and through win-win solutions. When we practice positive politics we are acting in the service of our organization or mission; we can be powerful advocates for our projects and programs while building understanding and mutual support with others. This workshop will provide an introduction to positive politics and offer specific strategies for exercising influence in constructive and ethical ways.

We will explore the political power model, what it means to be "principled", and how to be strategic in our work. We will learn and practice tools in stakeholder analysis, interest-based negotiation, and influential communication. Participants are invited to bring their own case examples and apply the strategies and tools in their real-life situations.